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All Orders are Packed Safely and Hygienically

FREE LOCAL SHIPPING | INTERNATIONAL SHIPPING RATES APPLY

Shipping, Exchanges and Returns

Delivery, Refunds & Exchanges and Wash Care

Cancellation & Amendments To Orders:

Amanda Ferri allows amendments to online orders provided that email communication is received from the customer no later than 2 hours before collection by the courier

Amanda Ferri allows cancellation of online orders no later than 2 hours before collection by the courier

Exchanges

Amanda Ferri allows exchanges of products in the following two cases only

  • Exchange for a different size
  • Exchange due to a fault* on the garment

In the case of an exchange of size

  • The client needs to email Amanda Ferri within 48 hours of receiving the order to request an exchange
  • The email must include the original order number and indicate the size required
  • The order must be returned to Amanda Ferri within 7 days, at the client’s cost
  • The garments must be returned to Amanda Ferri unworn, unwashed, not damaged, with swing tag attached and in original packaging
  • Upon receiving the original order, the garments will be inspected before an exchange is approved
  • If the garments are damaged, the exchange will not be approved and will be returned to the client
  • If the exchange is approved, the requested size will be sent at the client’s cost

In the case of an exchange due to a fault*

  • The client needs to email Amanda Ferri within 24 hours of receiving the order
  • The email must include the order number as well as clear, photographic evidence showing defects in the garments
  • Chalk and water marks (as a result of steaming) do not constitute as faults with the garments
  • The garments must be returned to Amanda Ferri unworn, unwashed, with swing tag attached and in original packaging. This will be at the client’s cost. However, upon inspection of the goods, if the garment has been damaged due to a major fault, Amanda Ferri will refund the client the courier cost to have the original items sent back to the store
  • Once the garments have been received, they will be inspected by Amanda Ferri
  • All minor defects will be repaired and the order sent back to the client at no extra charge
  • If defects in the garment are major, due to a factory fault, and cannot be repaired by Amanda Ferri; the garments will be replaced or a credit note provided to the customer
  • If garments are to be replaced, this will be sent out at no additional cost to the client

Returns

  • You may return full priced items within 7 days of purchase in exchange for a credit note
  • Return requests must be emailed through to Amanda Ferri within 24 hours of receiving the order
  • Garments must be returned to Amanda Ferri within 7 days at the client’s cost
  • In order to qualify for a credit note due to an item being returned, the garment must be returned to Amanda Ferri unworn, unwashed, not damaged, with swing tag attached and in original packaging
  • Once the garment has been received, inspected and the return approved; a credit note will be emailed to the client
  • This credit note will not include your original shipping cost
  • If the garment has been damaged in any way and damaged is deemed to have been caused by the client, the return will not be approved and order will be sent back to the client
  • No exchanges or refunds will be permitted on sale items.
  • No exchanges or refunds will be permitted if damage to the garment is deemed to have in any way been caused by the client.

Care Guide

  • Luke warm hand wash only
  • Iron on low heat
  • Do not bleach
  • Do not tumble dry